Customer Sign In Open Mobile Menu

Job Description

FirstBank Southwest has a full-time opening for an IT Help Desk Technician at our Operations Center in Amarillo, TX.  This is an hourly position.

Job Summary:  The IT Help Desk Technician will provide first line support to end users on a variety of issues; identify, research, and resolve technical problems as well as respond to telephone calls email and personnel requests for technical support.

Education:     A high school diploma/GED along with an associate’s degree or some college.

Experience:    3-5 years of experience in the field or in a related area of IT preferred.

Job Specific Responsibilities:

  • Provides direct technical support and assistance for users
  • Performs troubleshooting and resolves problems
  • Coordinates vendor activities
  • Maintains the maximum availability of each of the electronic systems in use
  • Performs user setups and terminations
  • Provides support for users of our voice and telephone systems
  • Sets up voice mail and trains new users

Required Skills/Abilities: 

  • Excellent customer service
  • Strong integrity and ethics
  • Strong desire to achieve excellence
  • Holds oneself accountable
  • Works well within a team environment
  • Excellent verbal and written communication
  • Attention to detail
  • Problem solving
  • Decision making
  • Excellent time management
  • Able to prioritize effectively
  • Able to perform multiple tasks simultaneously
  • Strong computer skills
  • Strong Microsoft Office skills, specifically Word and Excel

 

Supervisory Responsibilities:   None

Amount of Travel:   Up to 10%

Physical Requirements:

  • May need to sit for long periods of time
  • Sustained visual concentration while working at the computer
  • Typing on a keyboard for long periods of time
  • Able to handle high levels of stress for long periods of time

 

Benefits:  This position is eligible for full benefits including medical, dental, and vision insurance; vacation, sick, and holiday pay, 401k, short-term and long-term disability, life insurance, voluntary benefits, and many other employee benefits.

 

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities.  FirstBank Southwest is an affirmative action employer.

 

Submit Your Resume

Send your resume to [email protected].

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.

806.355.9661 Customer Sign In Site MenuSite Menu FacebookFacebook