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Identity Theft

Definition – Identity theft is when someone uses your personal information to use, buy, or obtain something frequently in that person’s name.

How Can I Avoid Identity Theft?

  • Shred your bills that you are going to disregard.
  • Don’t share your social security number.
  • Don’t share your account number.
  • Read your bills and statements.
  • Password protect your accounts, (Don’t Share your passcode)

I think I Have Been A Victim Of Identify Theft What Can I Do?

  • Call the police and find out what they say.
  • Contact the place where the identity theft happened.
  • Call your credit card company.
  • Call your credit bureau.
  • If applicable change your social security number.

Identity Theft References:

How to protect yourself against identity theft:

Federal Trade Commission:
877-IDTHEFT (877-438-4338)

The Federal Deposit Insurance Corporation (FDIC): 
877-IDTHEFT (877-438-4338)

Trusteer Rapport

FirstBank Southwest takes various measures to protect you against theft and fraud when online banking, but one of the biggest risks can be the computer being used to access our banking website. Access online banking with maximum security using Trusteer Rapport, a lightweight security system protecting you from theft by malware or phishing attacks.

Learn more about Trusteer Rapport.

Credit Bureaus

To report fraud, call: 888-766-0008 and write: P.O. Box 740241, Atlanta, GA 30374-0241

To report fraud, call: 888-EXPERIAN (888-397-3742)

To report fraud, call: 800-680-7289 or write: Fraud Victim Assistance Department, P.O. Box 6790, Fullerton, CA 92834-6790

Opt-Out Organizations

Credit Cards
To opt out of receiving pre-screened credit card offers, please call 888-5OPTOUT (888-567-8688).

Federal “Do Not Call” Registry

Direct Marketing Association

Additional Resources

Social Security Number Theft and Misuse
Social Security Administration:

Mail Theft

USA Patriot Act

Help Us Prevent Identity Fraud And Fight Terrorism.

Important Information About the Procedure For Opening A New Account

To help the government fight the funding of terrorism and money laundering activities, federal law (The USA Patriot Act) requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see and make a copy of your driver’s license or other identifying documents.

Thank you for your understanding and help.

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