- Secure Your Device
Protect your device with a strong passcode, PIN, Face ID, Touch ID, fingerprint recognition, or other biometric authentication. Configure your device to lock automatically when not in use. - Avoid Storing Sensitive Information
Avoid storing sensitive information such as passwords, account numbers, or personal identification information on your device. If sensitive information must be stored, ensure it is protected through encryption and other security controls. - Keep Your Device Updated
Keep your mobile device operating system and applications up to date. Enable automatic updates whenever possible to ensure you receive important security patches. - Review App Permissions
Review the privacy policy and requested permissions of applications before installing them. Only grant access to information and device features that are necessary for the app to function. - Download Apps Only from Trusted Sources
Only install applications from the Apple App Store or Google Play Store. Avoid downloading apps from links in text messages, emails, or unofficial websites. - Enable Multi-Factor Authentication (MFA)
Whenever available, enable multi-factor authentication for banking, email, and other important accounts. MFA provides an additional layer of security even if your password is compromised. - Use Strong, Unique Passwords
Use a unique password for each important account. Consider using a reputable password manager to generate and securely store complex passwords. - Beware of Text Message and Phone Scams
Criminals frequently impersonate banks, government agencies, and businesses through calls, texts, and emails. Never click links or provide passwords, one-time passcodes, or account information unless you independently verify the request. - Never Share Verification Codes
FirstBank Southwest employees will never ask for your online banking password, multi-factor authentication code, authentication approval notification, or one-time passcode. If someone requests this information, treat it as fraud and contact the bank directly using a trusted phone number. - Keep Banking Contact Information Current
Ensure your phone number and email address on file with the bank remain current so you can receive fraud alerts and security notifications promptly. - Disable Unused Features
Disable features not actively in use, such as Bluetooth, Wi-Fi, and location services when practical. Configure Bluetooth devices as non-discoverable when not pairing with other devices. - Enable “Find My Device” Features
Turn on Apple Find My iPhone or Android Find My Device services. These tools can help locate, lock, or erase a lost or stolen device. - Wipe Devices Before Disposal
Before selling, donating, recycling, or disposing of a mobile device, perform a factory reset to permanently remove personal information. - Sign Out When Finished
Sign out of applications when using shared or public devices rather than simply closing the application.
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