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We all expect our banks to be secure. Although it’s common knowledge that banks use vaults to secure money, few understand how they secure their data. Financial institutions are similarly regulated, but some place more value on securing their customer’s personal information than others. Here’s how to choose a bank that you can trust to keep your information secure.

Excellent customer service

If you choose a large bank, it can be difficult to get the personal attention you need or want. When you spot a potential fraudulent transaction, you should expect your bank to respond to your inquiries quickly and with great care. Consider a local, community bank to ensure you have the customer service you need to stay up-to-date on matters related to your account. With excellent customer service, you can expect to receive timely services to address your privacy concerns.

Ask about data encryption

If you’re especially wary of online fraud, ask your bank about data encryption. Your passwords for logging into your online accounts should be encrypted. This encryption would make your passwords unreadable to bank employees. As a bank customer, you should never have to reveal your password to an employee.

We take measures to protect your personal information

FirstBank Southwest places a high priority on keeping our customers personal information secure. We use a variety of safety methods such as data encryption and document destruction. FirstBank Southwest does not disclose nonpublic personal information about our current or former customers to anyone, except as permitted by law. View our Privacy Statement or call us at 806.355.9661 for more information.

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